having printer error E6 on my envy 6020E

[Ron3521]

having printer error E6 on my envy 6020E

[A_Gayathri]

Hi @Ron3521,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the E6 error on your HP ENVY 6020e All-in-One Printer typically indicates a hardware or mechanical issue. Here's a list of steps you can try to resolve the error:
 

1. Check for Paper Jams

• Open all accessible compartments and gently remove any jammed paper, if present. Even small bits of paper can cause this error.

2. Check for Obstructions

• Ensure that there are no foreign objects, like pieces of tape or other materials, inside the paper path or ink cartridge area.

3. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and power it on.

4. Reinstall Ink Cartridges

• Open the ink cartridge access door.
• Remove both the cartridges and reinsert them securely.

5. Check the Cartridge Chip

• Ensure the ink cartridges are genuine HP products and not damaged.
• Clean the contact points on the ink cartridges with a dry, lint-free cloth to remove any dust or ink residue.

6. Check for Firmware Updates Update the firmware on an HP printer

• Make sure your printer’s firmware is up to date.
• Open the HP Smart app or go to the HP support website and check if there's a firmware update available for your printer model.

7. Uninstall and Reinstall Printer Drivers

• Uninstall the printer software on your computer and reinstall it.
• You can download the latest drivers and software from the HP Support website.

Refer to this document: HP ENVY 6020e All-in-One Printer User Manual 

HP ENVY 6000, 6400 Printers - 'E6' error
 

I hope this helps. 

Take care and have a good day.

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