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‎11-02-2024 04:57 PM

HP Recommended
Product: HP PageWide Pro 577dw Multifunction Printer

I keep getting a message asking me to clear the output tray every time I try to print. There's nothing there. I've unplugged a few times but that doesn't fix the problem.

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1 REPLY 1

‎11-02-2024 10:21 PM

HP Recommended

It could be that the output sensor is failing in which case clearing will not resolve that issue. This post might be of use: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Reset-Password-admin-HP-Pagewide-Pro-MF...

 

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