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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-14-2019 04:08 PM

HP Recommended
Product: hp office jet pro 6978

I am having trouble restoring my printer to it's original factory settings. I have tried everything I can find in the help section. at some point I must have changed the user name and password. I tried the standard defaults but keep getting the error message "Incorrect User Name and Password".    How do I remove the current user name and password?

5 people had the same question
1 REPLY 1

‎08-14-2019 07:31 PM

HP Recommended

Recent changes in the HP Forum Rules forbid discussions here about bypassing product passwords.  I would suggest you contact HP Support for assistance.

 

From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:


Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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