how to open in cartrige dooe

[Marvy79]

I simply cannot find how to open ink cartridge door

[DavidSMP]

Hi @Marvy79,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding assistance to open the cartridge access door to access the cartridges. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try checking the user guide in this regard?

For now, try these steps:

• Please perform the relevant steps from this link: http://hp.care/2hHvG01 to open the cartridge door and replace cartridges if you need to.
• Also, check the user guide link: http://hp.care/2zUTgKP and refer to page 87 on how to access the cartridges by opening the door.
• This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient.Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Marvy79 · Accepted solution]

Thank you for all the info. I did search many guides, etc, but nothing said 'how to' open the cartridge door or what it looks like -  about a foot long, three in. high part in front of cartridges, that is the door. NOTHING tells you to pull hard, feels like something is going to break, that is what you have to do. Very simple but impossible if not knowing.  Discovered this after much fooling around.

Thanks again for trying to help.

[Chimney_83]

Greetings @Marvy79, I am the @Chimney_83. It looks like you were interacting with @DavidSMP, but he is out of the office today so I'll take over from here.

Thanks for the reply and I am glad that you were able to replace the cartridges. 

Yes, the clamps that hold the cartridges are a little tight. This is to make sure that the cartridges move correctly and you get a good print out. 

Please do post your technical queries on our Forums for assistance. 

[irwell2]

I've had exactly the same problem -- on 2 HP7612s. Like you the first time I must have spent an hour before plucking up courage to open the door with a flat-bladed screwdriver! I've had to do that every time I change a cartidge for the last 2 years.

I put it down to the printer being a rogue ... but today, having bought a second one (because it's great - apart from this craxz cartridge door - and good value for money) I find that 2 years on the printer is still being sold with what I would say is a clear design fault.