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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-14-2016 11:19 PM

HP Recommended
Product: hp 6520
Operating System: Microsoft Windows 7 (64-bit)

Hi, my HP 6520 all-in-one printer will not scan or copy. The light bar does not advance from under the edge. The printer prints fine. Is there anything that I should check?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2016 02:03 AM

HP Recommended

Hi camfordyce,

It appears that there may be a physical problem witht e scanning mechanism that is proventing the scanning bar from moving.

 

The printer probably needs some form of service intervention.  I do not know if your printer is still under warranty.

 

You can find warranty infromation at the link below:

http://welcome.hp.com/country/us/en/privacy/limited_warranty.html

 

If you need to contact HP you can use this link to find the appropriate contact number:

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

I hope that this helps.

>(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.
If my answer was helpful please click the Thumbs Up.
If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->

View solution in original post

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2 REPLIES 2

‎01-15-2016 02:03 AM

HP Recommended

Hi camfordyce,

It appears that there may be a physical problem witht e scanning mechanism that is proventing the scanning bar from moving.

 

The printer probably needs some form of service intervention.  I do not know if your printer is still under warranty.

 

You can find warranty infromation at the link below:

http://welcome.hp.com/country/us/en/privacy/limited_warranty.html

 

If you need to contact HP you can use this link to find the appropriate contact number:

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

I hope that this helps.

>(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.
If my answer was helpful please click the Thumbs Up.
If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->

Was this reply helpful? Yes No

‎04-20-2016 03:26 AM

HP Recommended
I have the same problem, and cannot check the warranty properly because the page says the P/N is 6-7 characters, but mine is only 5 before the "-". What can I do? Can you just give me a step by step guide so that I can DIY?
Was this reply helpful? Yes No
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