hp 6830 officejet does not respont in sleep mode via ethernet connection

[George5500]

hp 6830 officejet does not respont in sleep mode via ethernet connection.

This is not happening via usb connection.

What can I do?

[Sunshyn2005 · Accepted solution]

Hey @George5500,

Welcome to the HP Forums! 

I understand your OJ 6830 does not respond when in sleep mode when you're using the Ethernet connection, but it does not happen when connected via USB. 

Let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in. Also, even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.   Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector

* In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector  < This is not limited to Laserjet printers.

I look forward to hearing back from you. If performing a hard reset, or moving the printer to a wall outlet resolve the issue, please click the Accept as Solution button below so the community can see your issue is resolved. If the issue persists, please be sure to let me and I will do all I can to help.