hp 7640 cancelling HELP

[megzure]

Hello,

I have been happily using my printer for a little over a month now. However, it now will just cancel in the middle of larger printing jobs such as if they have many pages or have lots of colour. This is very concerning as I feel that I am using up my InstantInk pages with nothing of use actually printing.

Please can someone help me?

Thank you,

Megz 

[Sunshyn2005 · Accepted solution]

Hey @megzure, 

Welcome to the HP Forums! I would like to help you with the printing troubles you're experiencing and help ensure no further pages are wasted. I see you have Mac OSX Sierra, was this a recent upgrade, did the issue perhaps start after you upgraded? Or, was it working fine on Sierra but no longer is working as it was? 

In any case, please use the following instructions to reset the Printing System, Repair the Disk Permissions, and re-add the printer. 

Reset Printing System

1. Click the Apple icon, and then click System Preferences.

2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.

3. Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…

4. Click OK to confirm the reset.

5. Type the correct Name and Password.

6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected

Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.

Repair Disk Permissions

• Click on your desktop so that next to the Apple icon it says Finder, then click on Go (you will see this next to Finder after File, Edit and View).

• Under Go, click on Applications.

• In Applications select Utilities.

• In the Utilities folder you will see Disk Utility, double-click this icon to open the Disk Utilities.  

• Click on your Hard drive, then click on First Aid. Click Okay to allow it to run. 

Once the repair is complete, restart the computer and add the printer back.

When you add the printer, please ensure you are using the HP driver.

1. Select Add other Printer or Scanner                                                       

2. Select the printer you are adding and next to 'Use' select the printer driver. As you can see from the image below, the AirPrint driver will be auto selected by default. You will need to choose your printer driver instead. Using the HP driver will help isolate the issue if the issue persists.  

If this resolves the issue please click the Accept as Solution to mark your post as solved and you can post back if you have any further questions. 

If the issue persists, be sure to respond back and provide any details you think could help me assist you efficiently. 

Cheers!