hp Envy 7640 wont wake up from hibernation

[JMP64]

My HP Envy 7640 printer won't wake up from hibernation. I have to reboot it by unplugging the power cord. I have run HP Print and Scan Doctor 5.2.1 (several times) and I have re-installed the printer software twice.  No difference.  This is driving me nuts.  It was an excellent printer until this started happening.

[asmita6658]

Hi @JMP64

Welcome to the HP Support Community. 

Try these steps -

Step 1 Network Restore -

On the printer's control panel -

1) Touch the "Wireless icon".

2) Touch the "Settings" icon.

3) Select "Restore Network Settings".

4) Select "Yes".

Step 2 Reboot the devices -

1) Turn off the Router, Printer, and the computer.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer.

Step 3 Run Wireless Wizard -

On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard.

If the issue still persists, try assigning a Static IP to the printer. Refer to this video link for instructions.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JMP64]

I have just now completed the three steps you supplied.  Thank you for the excellent direction.  I will now need to wait a day or two to see if it has fixed the problem but I have to say, intuitively, it sounds like it might be the right solution.  I will repost once I can confirm it has or has not fixed the problem,  but I am most grateful for your assistance.

[asmita6658]

@JMP64

Thanks for replying, John. 

Let us know how that goes. 

You have a great day!

[JMP64]

it did not work