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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎10-10-2016 11:48 AM

HP Recommended
Product: HP envy 7640
Operating System: Microsoft Windows 7 (64-bit)

Hp envy 7640 will print if I type into notepad and hit control and p. The problem is when I try to print from the pictures folder a window pops up for sending a fax. I cannot print anything from the pictures folder.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-13-2016 06:20 AM

HP Recommended

Hi dennistomlin, 

 

Thank you for your response! 

 

Please try the following steps in this order: 

 

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope these steps are helpful! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

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6 REPLIES 6

‎10-11-2016 02:05 PM

HP Recommended

Hi @dennistomlin, 

 

Thank you for joining the HP Forums! 
 

I understand that you cannot print from your pictures folder with your HP Envy 7640 printer. I am happy to help! 

 

Please try our HP Print and Scan Doctor, and let me know what happens!

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope to hear from you soon! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-11-2016 04:12 PM

HP Recommended

I tried that to no avail. I also tried opening the picture in paint, paint.net, windows photo gallery, and Roxio. It still comes up to send a fax. I also tried highlighting the picture and just printing but I get the same thing. I deleted the printer software with Revo Uninstaller 3 times and reinstalled from HP support and I still can't print pictures.

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‎10-12-2016 06:17 AM

HP Recommended

Hi dennistomlin, 

 

Thank you for your reply!

 

Let's double-check that we have the right printer selected as default. How To: Change your default printer in Windows 7. I have a feeling the fax is selected as default. 

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Let me know what happens! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-12-2016 03:49 PM

HP Recommended

The HP 7640 is set as default printer.

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‎10-13-2016 06:20 AM

HP Recommended

Hi dennistomlin, 

 

Thank you for your response! 

 

Please try the following steps in this order: 

 

 

If this helps, please consider clicking on 'accept as solution.' And, please click on the thumbs up icon. Both icons are below this post.

 

Hope these steps are helpful! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-17-2016 09:19 AM

HP Recommended

Ok. This worked out fine. Thank you.

Was this reply helpful? Yes No
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