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‎06-11-2013 12:43 PM

HP Recommended

ENG531, 

 

What issue are you having?

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‎07-28-2013 03:31 AM

HP Recommended

The printer that i have is HP Photosmart B110 SERIES, i can see black ink flood, it must have been leaky cartridge not sure, I have tried to clean it.I would greatly appreciate your kind help and knowledge. Thank you annie

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‎07-29-2013 04:32 AM

HP Recommended

Hi Annie,

 

Is your printer a Photosmart B110 a, b, c, d or e ?

 

Are you getting an 0x61011 printing error?

 

Do you need help with a current leaking issue or do you seek advice on cleaning up a past leaking problem?

 

Are you having trouble with printer functionality?

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
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‎07-29-2013 05:34 AM

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Hi Rich, thank you so much for your reply, Its a leaking problem and you have the correct error number, I have tried cleaning up the ink, with brushes cotton wool buds et., I changed the full 4 ink catridges  and then noticed this fault, I am really upset , as I cannot use my printer and as I am a O.A.P  its finances as well. Thank you rich, I hope you can help.Thanks

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‎07-29-2013 12:37 PM - last edited on ‎02-23-2017 09:11 PM by HP Administrator

HP Recommended

You are welcome.  I'm glad to try and help. 

 

If you have replaced the ink cartridges and the leak continues, you probably have a hardware problem with the printhead or printer.  If you can narrow the leak down to the printhead, you may be able to replace the printhead and solve the leaking problem.  It would probably be more cost efficient to replace the printer.  There's always the chance that if the printhead is replaced, there may still be a printing problem.

 

If you are able to use the printer with the leak, you would need to address the error message.  This message indicates a Carriage Jam. 

 

Is your printer a Photosmart B110 a, b, c, d or e ?

 

Here is a link for troubleshooting steps for a Photosmart B110a.  The other units would be similar.  Click Here 

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
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‎08-12-2013 09:49 PM

HP Recommended

I have the same problem on my HP office jet 6500 E709A all-in-one model no. CB815A

Any solution out there..??

 

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‎08-13-2013 01:10 AM - last edited on ‎08-13-2013 05:48 AM by Retired

HP Recommended

I own a 6500 709 n and I have the same error how can I fix it all at once.

 

Can someone contacted by email with A SOLUTION

 

THANK YOU

 

Cesar

 

[Personal Information Removed]

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‎08-13-2013 01:12 AM

HP Recommended

I have a e 709n

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‎08-20-2013 09:31 AM

HP Recommended

I have a 6500Aplus/e710n with the 0x61011beb error as well. If could get some of that help sent to my pm inbox I would be so ever greatful. thank you 

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‎08-20-2013 04:32 PM

HP Recommended

I have forwarded the information to you that you have requested via private message.  Hopefully this will resolve your general printer error.  I cannot guarantee it will considering this sounds more like a hardware issue such as a broken part but if you have followed all of the suggestions mentioned above, hopefully this will work for you.

 

--Printer Resets: What You Should Know--


Let me and the rest of the community know if this fixes it for you or not.  I am happy to help.

 

 


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
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