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‎11-15-2012 05:00 PM

HP Recommended

HP Photosmart 6510 - Following on screen instructions for carriage jam, I now get Improper Shutdown message on start up and later Carriage Jam message. Can see no obstructions but I am unable to clear either message and am unable to print.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-20-2012 04:55 PM

HP Recommended
jjts,

The improper shutdown could have any number of causes (power flicker etc), unless we see it occurring again we may be able to ignore it for the time being. However, this article should address the carriage jam and get you back on track. Give the steps a shot and let me know the results:
http://goo.gl/gjLou

Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

View solution in original post

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4 REPLIES 4

‎11-20-2012 04:55 PM

HP Recommended
jjts,

The improper shutdown could have any number of causes (power flicker etc), unless we see it occurring again we may be able to ignore it for the time being. However, this article should address the carriage jam and get you back on track. Give the steps a shot and let me know the results:
http://goo.gl/gjLou

Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Was this reply helpful? Yes No

‎11-22-2012 06:09 PM

HP Recommended

I don't know whether it was connecting the printer directly into the wall socket, removing and reinserting the ink cartridges or  what, but it has cleared the problem (Improper shutdown message and carriage jam). Many thanks.

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‎11-26-2012 04:57 PM

HP Recommended
jjts,

I am glad to hear you are back up and running. Please let me know if you run into any other snags 😉 - Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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‎05-22-2016 08:52 AM

HP Recommended

This is an old thread, but I'm having the same issue with my Photosmart 6510.
The solution linked in your answer now redirects to the HP Support home page (http://support.hp.com/us-en).

 

Any chance you remember what it was?

 

Thanks!

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