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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet Pro 8600 N911a
Microsoft Windows 10 (64-bit)

i have this printer which had been working fine other that the cartridges were running low

 

the printer information is as follows

Product Name HP Officejet Pro 8600 N911a
Product Model Number CM749A
edited
Service ID 22062
Firmware Version CLP1CN1829AR
Total Page Count 4391
Country/Region USA

 

it had these cartriges in it

 

cartridges which had been installed as of  2019-10-08
hp 950xl z20 cn045ae black         2017-03-26 2018-11-12 05%
hp 951xl z20 cn046ae cyan          2017-03-26 2018-11-19 05%
hp 951xl z20 cn047ae magenta 2017-03-26 2018-11-19 20%
hp 951xl z20 cn048ae yellow      2017-03-26 2019-11-12 20%

 

i ordered new replacement cartridges from the hp web site and this is what was delivered

hp 950xl z10 cn045an black         feb2021
hp 951xl z10 cn046an cyan          apr2021
hp 951xl z10 cn047an magenta apr2021
hp 951xl z10 cn048an yellow      may2021

the differences between the old and new were

the ae/an suffix in the model #
and the z20/z10 type

 

the z10 boxes all indicate that they should be valid for an hp officejet 8600 printer

and that they should be valid for use in the usa and canada

 

so it should appear that these are valid cartridges for my printer

 

but as soon as they are inserted into the printer every cartridge gets this error

incompatible ink cartridges

  the following cartidges are not intended

  for use in this printer

this error for all 4 cartidges

 

so is the hp web site incorrect for selling the proper cartridges

because if they will not work, i would like my money back.

 

i have tried all the different intervention steps i could find

reinserting the cartridges

cleaning the contacts

powering off and unplugging the printer to get it to reset

none of these seem to make any difference

 

i have seen lots of other of these types of problems

where it appears that hp is begging off because the printer warranty has expired

but that should make no difference when it is a fully functional printer

that will merely not work with barnd new hp cartidges

the fact that they are selling the cartridges claiming that they will work

in that type of device should at least imply support for the new cartridge

if nothing else.

 

1 REPLY 1
HP Recommended

@vincebowker

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.