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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: incorrect paper out message
Create an account on the HP Community to personalize your profile and ask a question
04-01-2021 08:24 AM
Printer will work in copy mode and print wireless setup, etc. but when trying to print from an application (MS Word, pdf, etc) the printing window says "Out of Paper". I've removed/reloaded/reset the paper tray. I've reloaded all the drivers from the HP website. Anything else I can try? Thanks.
Solved! Go to Solution.
Accepted Solutions
04-04-2021 09:03 AM
I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day and stay safe!
I am an HP Employee
04-04-2021 04:32 AM
Welcome to the HP Support Community.
Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.
If the issue persists, try these steps:
Let's run the HP Print and Scan Doctor:
Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93
If the issue still persists, let's do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo.
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
https://support.hp.com/in-en/drivers
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
04-04-2021 05:16 AM
Hi Betty. At some point I got a troubleshooting dialog box, clicked on "Run Diagnostics", and the issue went away. I wasn't paying attention so I don't know if there was a clue as to what the problem was, but I'm back in business. Thanks for the very comprehensive reply. Good to know HP service is still great (as it was in the 80's when my wife worked at the Response Center in Mountain View).
04-04-2021 09:03 AM
I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day and stay safe!
I am an HP Employee
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