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‎02-18-2020 12:34 PM

HP Recommended
Product: Deskjet 9800
Operating System: macOS 10.13 High Sierra

Using mac os 10.13 and hooking up my desk jet 9800, the power light on the back comes on but not lights top...  Help, please

1 REPLY 1

‎02-20-2020 05:12 PM

HP Recommended

@markofm

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

I suggest you perform a printer Reset

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

If the issue persists, I suggest you contact HP Support for Printer Upgrade options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


 

KrazyToad
I Am An HP Employee

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