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‎06-19-2019 10:54 AM

HP Recommended
Product: deskjet 3634
Operating System: Microsoft Windows 10 (64-bit)

INstant ink sent me replacement ink. Originally had model 63. sent me model 63/302 and no way in hell does it fit in my printer model deskjet 3634. Will not send original ink cartridge, so now printer can be thrown in the garbage. Really gave me hard time on phone , insisting that cartridge would fit. Had over five people try to install the cartridges and every one is of the same opinion, these cartridges don't fit your printer. They were so arrogant on insisting these new cartridges would fit. only wish I could send this piece of junk with cartridges back to manufacturer and let them give it a go

1 REPLY 1

‎06-19-2019 11:00 AM

HP Recommended

@clinton1015

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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