ink shipment

[red199]

Hi I just installed my printer today,on the account notification email it said that you will receive a set of replacement hp instant ink cartidges in about 10 business days, however, on instantink HPconnected there are no shipment history under past and future shipments. According to my printer (on the printer) i am low on ink so it woulld be important for the cartridges to arrive soon as possible but when i check my ink levels on the website the status of my ink is installed and it doesn't register that is low on ink. why does the webite not register that printer is low on ink? how can i check if ink cartridges are actuslly sent like it says in the email when it doesn't show up on the website?

[Dragon-Fur · Accepted solution]

@red199

The welcome kit takes about seven to ten days to arrive after the printer is enrolled.

If you just enrolled / set up with Instant Ink, there are not going to be notification of "past shipments" and the new (anticipated) shipment is likely not yet in the database.

If you need ink before that time, you must purchase ink to use in the printer and continue to use your purchased ink until the kit arrives and / or your purchased ink needs to be replaced.  Remember that when you do switch over to Instant Ink to install all the Instant Ink cartridges (black / color) together.

If this does not make sense, if you feel the information is inaccurate, unacceptable, other than what is true for your situation, please do contact HP / Instant Ink in your region and speak / chat (only where available) with a staff member.

Please READ, read, read the following regarding scams - Contact options in your region and lots of other information follows...

Things that are Instant Ink

______________________________________________________________

Instant Ink / HP Technical Support

Scams and Unscrupulous Contacts – Please READ:

Be aware of scams, thieves, and vermin that infest the underbelly of the forum. 

These people are NOT here to help you.

• HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

AND

Signs of Vermin:

• Do not respond to email or private messages: “for hassle free help – call us at this number”.
• HP does not post unsolicited private messages that contain embedded phone numbers or email addresses.
• HP does NOT sign email or messages as “Helpdesk”, “TechHelp”, “TechDesk” or anything similar.
• Verify all phone numbers against HP Contact information in HP Documents.
• HP will not call you to tell you there is a problem on your computer.
• HP will not call you and ask for your personal information.
• HP will not call you to offer you money.
• HP will not insist that you let the technician log into your computer.
• HP will not tell you your computer is full of malware and then offer to sell you a “plan”.

• Avatars and "HP" screen name emblems within the content (inside) an email or private message can be faked.

HP and Forum Community HP Experts do NOT message, call, or email you and promise to fix a problem if you would just "call this number", give out your personal information, promise your first-born child, provide a credit card number.

Option 1

Wait for an Instant Ink agent to find and post a response on this thread.

And / Or

Option 2

Contact Instant Ink Support / HP Tech Support in your region, chat (as available) or speak with a “live person” and ask for help.

Refer to your regional Terms of Service contract to verify available contact options in your area.

______________________________________________________________

Regions

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

• Verify the phone number in your Terms of Service document

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  5:  Instant Ink Program Cartridges Must Be Returned by You to HP

#  7:  Service Plans -- What is a page?

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

______________________________________________________________

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

• Verify Phone Number - Reference Contact HP UK – Phone Assist

HP Instant Ink - UK - Terms of Service

Lots of important information and definitions, including:

Top of Page:  Location, Contact Phone Number and online contact link

#  5:  Printer Needs to be Connected to Internet

#  7:  Instant Ink Program Cartridges Must Be Returned by You to HP

#  8:  Service Plans -- What is a page?

#  9:  Rollover Pages

#13:  Customer Support Center -- includes Contact Phone Number and online contact link

#16:  Cancellation

HP Instant Ink - UK - Overview / FAQs

______________________________________________________________

Everywhere else:  Contact HP Support

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

______________________________________________________________

Instant Ink Help, Documents, Videos – Help and Information

HP Instant Ink, Sign-up / Sign-in, FAQ, and Important "Small Print" Information

Click Supported Countries (top right of Webpage)

Look for contact options at the top right of the page:  Chat as available or phone number

• Subject List: Scroll down on page or click Three vertical dots top right of page
• Section "How it works" > Click “Check to see if your HP printer works with Instant Ink”
• Scroll to the bottom and read all-important “small print” information (includes “Print free for life” plan)

Not sure where to start? Stuck? Guided Help Options:  HP Instant Ink – Top Solutions

What is Instant Ink?  How it works – how to participate:  HP Printers - Enrolling in HP Instant Ink

HP Instant Ink - Obtaining Replacement Ink Cartridges

Includes instructions (#7-#8) if you do not receive (or need replacement) Instant Ink cartridges

HP Connected Website Support Page > Troubleshooting, How-to, Video Tutorials:   HP Connected

HP Connected > How to > Printer Setup, Installation & Updates >

• Setting Up an HP Connected Account

Scroll down to the bottom of the page to FAQ:

Can I reuse a customized printer email address?

Instant Ink Website Support Page > Troubleshooting, How-to, Video Tutorials:  HP Instant Ink

HP Instant Ink - Is My HP Instant Ink Cartridge Broken?

Instant Ink - Replacing or Adding Printers to Your Account

ePrint, and Print Applications

Videos!

Fitting Instant Ink Cartridges in your HP Envy or Officejet Printer

Video - Instant Ink – Signing Up and Getting Started

Video – Instant Ink – Thanks for Enrolling - What's Next?

_____________________________________________________________

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.