instant ink problem

[bstar1019]

I am out of color ink, but haven't received a replacement cartridge. I did get a black cartridge in the mail this week, even though it's not needed yet. 

[Donal_M]

Hi,

Please use the link below to login to your account and check if you have any shipments pending. Also check for any record of a welcome pack that should have been sent shortly after your enolled.

If there's no sign of a shipment and you are out of ink, please use the link below to contact instant ink support and request new cartridges (logout of the account to see the contact details).

Use the country flag option to select your country support.

https://instantink.hpconnected.com/ie/en/r

[A-Roxy · Accepted solution]

Hey @bstar1019, 

Andrea here, I will be happy to look into your account for you and see what we can do about getting ink to you.

If you could provide me with your email address or your Instant Ink account number in a private message that would be great.

How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Again, please make sure you send that information in the private message and not here on the open forums. 

I will watch for your reply and look forward to assisting you.

Thanks

Andrea 

-HP Instant Ink Support