laserjet pro m15w can't print over wifi

[jc108]

Hi I just got a new laserjet pro m15w, installed it with some hiccups, printed a config report while connected to my laptop through usb, all seems fine. It says connected, to the correct network. Trouble stars when I want to print over wifi: the pdf-file I want to print seems to be sent to the printer but then i get a message saying "printer in error state" and it just doesn't do anything. I've installed all the suggested software, from HP Smart to PrintDoctor and all that, and it just sends me around in circles without resolving the issue, being that I can't seem to print without being connected through usb.

I've had a few pinters in my life but this installation process is really cumbersome, I've been trying to get it to work since yesterday (!) and I'm wondering why it is so complicated. With the USB cables all works flawlessly, but without it just does nothing. The HP smart, the installation software and the HP print doctor all suggest several solutions, uninstall, reinstall, reboot router, rebotr pc and all that, but nothing seems to make it happen. Any suggestions wouldbe greatly appreciated!

[Echo_Lake]

@jc108

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's reconnect the printer to the wireless network using this link: https://support.hp.com/us-en/document/ish_1736500-1626554-16 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[jc108]

I found a solution by calling the support centre in my country. They have installed the printer for me, I followed what they did nd it ws complicated tbh. The printer could NOT be installed with the software that came with the printer, instead the support person had to install the printer by entering the IP-address of the printer manually, and she also had to set the type of paper manually, otherwise it wouldn't print wirelessly. Hope this will be resolved in the future for other users, the whole experience was troublesome for "just a printer". All in all took 3 days. But hey, now it works 🙂

[Echo_Lake]

@jc108
Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.