locked yb administrator

[bloomiafa]

I have been trying for a year to unlock my printer. It says the administrator has it locked. I am the administrator. Please help

[asmita6658]

@bloomiafa

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the administrator password.

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Network Restore -
1) From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2) Touch Restore Network Defaults, and then touch Yes.

Step 2 Reboot the devices -
1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

Step 3 Run Wireless Wizard - 
1) From the printer control panel display, touch and slide your finger across the screen and then touch Setup.
2) Touch Network Setup.
3) Touch Wireless Settings.
4) Touch Wireless Setup Wizard.
5) Follow the display instructions to complete the setup.

I have sent you a Private Message with the steps to reset your printer.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂