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[paulpt]

Hi, Why I see following message at my local printer:

"Check your account. A problem has occurred with your HP account and you will be unable to print soon unless the issue is resolved. To learn more, open the HP Smart app or visit www.hpsmart.com and sign in to your account."

All seems fine with printer. Brand new cartridge installed. Whats going on?

[Valsimot]

Did you login to your account and check what is going on?

[paulpt]

sure, you can also read my answer. this mean after check of everything. resulting the questions.

[Valsimot · Accepted solution]

Restore the printer to factory defaults, and register again using your credentials to HP

[paulpt]

Hi, Thank you. The reconfiguration step with an mobile application has solved rises issue.

Seems like in correct order now. Device behind the firewall, at private IPv4/6 subnet

1 resetting device:

 - System->Service->Restore defaults->button: Restore defaults (Right side of screen)

 - system led light like a white:->rose (usualy when configured is light blue)

2. Launching mobile application:

 - searching the device (found by MAC!)

 - select the MAC

3. COnfiguring printer... giving only Wi-Fi Password.

 - process went smooth!

 - printer configured!

4. Launched account adding the printer

 - configured properly print anywhere! good for now!

4. test page out

 - one remark here is just printing unuseful information, would be more advantage to see basis of the settings i.e MAC, IP

5. Checking printer re-registration remain. To look any Issues may rise.