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‎08-02-2021 11:40 AM

HP Recommended
Product: Envy 5055
Operating System: Microsoft Windows 10 (64-bit)

I got the message error OXB3DA7A2B on my ENVY 5055 printer. What should I do?

Category:
1 person had the same question
3 REPLIES 3

‎08-05-2021 10:45 AM

HP Recommended

@Metadame

 

Welcome to the HP support community.

 

I understand that you are getting an OXB3DA7A2B error on the printer, follow these steps to fix the issue.

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎08-06-2021 11:56 AM

HP Recommended

No it's not working. Actually, every time I am reseting the printer, it's giving me a new error code. Now it's OXB3DF5A2B. What's going on ?

Was this reply helpful? Yes No

‎08-22-2021 07:54 AM

HP Recommended

@Metadame

 

You might have to reset the printer to fix the issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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