my hp deskjet 3700 is not connecting to my new HP Laptop using the usb port with cable supplied.

[MRD786]

Just bought a HP Notebook 14-an060sa and HP Deskjet 3700 All in one Series.  The printer connected and printed thru the wireless network.  When I tried to connect it using the USB cable supplied it does not work.  A brief message came up stating to the effect that the a USB1 printer can not work from a USB3 port.  have tried a different cable without success.

Where I plan on using this there is no wireless network.  Any ideas?

[MKazi · Accepted solution]

@MRD786

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that you have an HP Deskjet 3700 All in one printer and an HP Notebook - 14-an060sa. I read that the printer works fine through the wireless network. But the printer does not work when connected via USB.  A message appears saying "USB1 printer can not work from a USB3 port". You have tried using a different USB cable and the issue still persists. You've done a remarkable job performing the steps. I appreciate the steps you have performed and have certainly done a good job.

To provide an accurate resolution, I need a few more details: 

• Did you reinstall the drivers when connected via USB?

NOTE: If you're going to connect the printer via USB, then do not connect it initially. Begin the installation first and later there will be a prompt to connect the printer. That's when you may connect the printer.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

If the issue still persists post running the HP Print and Scan Doctor, I suggest you to uninstall the printer drivers from the root level and then reinstall them. The below steps will help:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• You may download and install the drivers from this link. 

I sincerely hope this fixes the issue. Let me know how it goes. Cheers! 🙂