my printer says door is open but it's not and it won't print

[nicksmom13]

error message on printer: door is not closed

[Jeet_singh · Accepted solution]

@nicksmom13,

Welcome to HP Support Community,

Did you close the cartridge door completely?

Have you checked the cartridge door for obstructions?

Did you reset the printer?

Step one: Close the cartridge door completely

If the cartridge door is not completely closed, the error message displays.

1. Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

   Figure : Examples of closing the cartridge door (your product might vary)

   

      NOTE:

   To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.

2. Check the product control panel to see if the error message still displays.

• If these steps resolved the issue, there is no need to continue troubleshooting.

• If the issue persists, see the next step.

Step two: Check the cartridge door for obstructions

1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

      NOTE:

   Bits of paper, packing materials, and tape might prevent the door from closing completely.

2. Remove any obstructions.

3. Check the product control panel to see if the error message still displays.

• If these steps resolved the issue, there is no need to continue troubleshooting.

• If the issue persists, see the next step.

Step three: Reset the product

1. Press the Power button () to turn on the product.

2. Disconnect the USB cable from the back of the product.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[nicksmom13]

yes I tried your solution and it worked.

thanks

[Jeet_singh]

@nicksmom13,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀

[Gilmorel39]

I followed directions.

cNt get rid of error

all I did was replace original black ink with new XL

I even tried putting the old one back in

this is a month old printer that I need to work

bought from Costco

[Betty0610]

@Gilmorel39

Welcome to the HP Support Community.

Do you also have the HP 6830? If yes, this could be a hardware issue. Recommend you to contact the HP Support Team.

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

Note:  Select the country accordingly to get the contact details for support.

If no, please let us know the Printer name.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!