my printer says i have damaged ink cartridge so I put in a new one and its still the same

[lucy123456]

this is the 3rd time I have tried this with no luck on a response 

My printer HP office jet pro 8600, shows the blue ink as error or empty I have replaced the cartridges with no luck.

the message says one or more are damaged but still the same when I put in a new one.

209-712-5405 can someone please call me I really need this printer

thank you

Lucy

[Nal_NR]

Hi @lucy123456,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the cartridges.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the cartridge numbers

• Make sure the cartridge numbers are compatible with your printer and country/region.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Check the cartridge labels and compare with the list of compatible cartridges for your printer in Which cartridges work with my HP printer?.
• Compare the labels on the cartridges with the labels on the carriage to check that all cartridges are in their correct slots.
• If you saw the error after moving your printer from one country/region to another, you might not find ink cartridges with the number you used to buy. In some cases, you need to contact HP Support for a regionalization reset.
• If your printer is enrolled in Instant Ink, the cartridges should be marked Instant Ink. The numbers may be different from the cartridges available from retailers, but your printer is designed to work with Instant Ink cartridges. See Solve problems with Instant Ink cartridges and enrolled printers for more help with Instant Ink cartridge errors.
• If you have an HP+ printer, see Can't print on an HP+ or Instant Ink enrolled printer for more help.

Note: HP+ printers require Original HP cartridges.

Make sure all the cartridges are firmly seated. If a cartridge is sticking out farther than the others, press it in.

Replace any incompatible cartridges. Go to the HP Store to purchase compatible cartridges.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.