need hard reset of my HP office jet pro 9018

[AFFF2009]

I've read the help groups and even the "web" to resolve my HP office jet pro 9018 not recognizing my new HP cartridges 962 (all 4 cartridges) I purchase 2 sets from different retails - Saples & amazon hoping it was defective cartridges but no help - I'm dead in the water and have done the unplug pull cartridges, re-plug in dance multiple times following HP's steps with success

I'm dead in the water here - how about a way to bringing the printer to a new in the box state ?  I did not save the setup cartridges

[Jay_G24]

Hi @AFFF2009,

I'd like to help!

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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