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Locked

‎09-22-2018 09:31 PM

HP Recommended
Product: HP OfficeJet Pro 8715
Operating System: Microsoft Windows 10 (64-bit)

When touching wireless icon I get the following message:

 

"This feature has been disabled.

Contact the person who set up the printer."

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-23-2018 05:34 PM

HP Recommended

@akingfish1

 

Welcome to HP Support Forums.

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you're unable to access the wireless menu on your HP OfficeJet Pro 8715 All-in-One Printer. A message appears saying that this feature is disabled. Not to worry, I'll be glad to assist you with this case.

 

We will have to perform a semi full reset to enable the feature back on the printer. However, the printer will restore to it's original factory condition after performing a semi full reset.

 

I have sent you a private message with the semi full reset steps.

 

I sincerely hope this information helps. Please feel free to keep me posted for further assistance.

All the best!

 

If the information provided was helpful, then please mark this post as "Accept as solution". That’ll help everyone find the solution and help the community to grow.

 

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-23-2018 05:34 PM

HP Recommended

@akingfish1

 

Welcome to HP Support Forums.

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you're unable to access the wireless menu on your HP OfficeJet Pro 8715 All-in-One Printer. A message appears saying that this feature is disabled. Not to worry, I'll be glad to assist you with this case.

 

We will have to perform a semi full reset to enable the feature back on the printer. However, the printer will restore to it's original factory condition after performing a semi full reset.

 

I have sent you a private message with the semi full reset steps.

 

I sincerely hope this information helps. Please feel free to keep me posted for further assistance.

All the best!

 

If the information provided was helpful, then please mark this post as "Accept as solution". That’ll help everyone find the solution and help the community to grow.

 

 

Was this reply helpful? Yes No

‎11-05-2018 04:57 AM

HP Recommended

I need help with this as well.

Was this reply helpful? Yes No
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