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‎04-18-2023 09:38 AM

HP Recommended
Product: HP Color LaserJet Enterprise MFP M577dn

no usb thumbdrive or file found while trying to upgrade a firmware on hp clj m577dn

Category:
2 REPLIES 2

‎04-18-2023 01:37 PM

HP Recommended

There are (3) firmware versions available for the M577.  Please confirm that the firmware that was downloaded matches version currently installed on printer.  You may have to perform a partial hard drive clean.

How to Perform a Partial Clean or Format Disk to reset the p... - HP Support Community - 7213304.

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‎04-18-2023 06:19 PM

HP Recommended

I have found some USB keys are not supported or recognized. I tend to stick with brand name such as SanDisk or Kingston. Also make sure the key is formatter in Fat32. Another issue I have run into is trying to use a key with a capacity larger than 32Gb. You can also plug the key into the USB slot on the formatter on the chance that the port under the keyboard is bad.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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