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‎02-20-2022 01:28 PM

HP Recommended

I have just installed a genuine HP 902XL color ink cartridges in my HP office et 6958 printer. The printer will  not print. It stated the cartridge is an older generation cartridge. If it is due to firmware updates, please advise how to fix this so I can continue to use my printer which I need since working from home

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1 REPLY 1

‎02-23-2022 05:42 AM - edited ‎02-23-2022 05:43 AM

HP Recommended

Hi @OMG2022,

 

I'd like to help!

 

I understand you are receiving an "Older generation cartridge" error.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

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