officejet 5610 adf (automatic document feeder) lines

[HP_User_5600]

When I scan a document via the automatic document feeder, the results generate a black vertical line about 1.25" from the left margin.  (See visual below.)  This problem does not occur when I scan the document directly on the glass.

I have cleaned the glass, rollers and separator as instructed, yet the line still appears.  Any suggestions on how to resolve this problem?

[sandytechy20 · Accepted solution]

@HP_User_5600

Welcome to the HP Forums. I would be happy to help you with your HP Officejet 5610 printer. I understand that you are getting vertical lines when you scan from ADF, and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Clean the scanner.
• Clean the automatic document feeder (ADF) rollers.
• Change the scan settings.
• Reset the printer.

Click here to refer the document and perform these steps.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers

[WyreNut]

Lift the ADF so you can see the scanner bed.  At the extreme edge of the glass is a tiny slit of a window.

Line the paper up with this slit, and look where the line is being printed.  See if there is a tiny speck of paper or dirt in the glass slit.  

Anything stuck there will cause a line like what you are seeing.  Blow it out with a can of compressed air, or a soft brush or cloth.

WyreNut

[HP_User_5600]

Thanks for your help.  Your insights helped us to search for the glass slit that we weren't aware that existed until we found http://hp-officejet-5610.printerdoc.net/en/maintain-your-hp-all-in-one/clean-the-hp-all-in-one/clean....

Once we found and cleaned it, everything was fine.

Thanks again.