officejet 6500A all in one error 0xc19a0020

[Yoavpi]

my offiicejet 6500A all in one printer shows me this: "ink system has failed. Unable to copy, receive faxes, or print. Refer to printer documentation. Error:  0xc19a0020"

I' m using now original hp cartridges. I unplugged the power chord from the wall and from the printer, waited a minute, replugged and turned it on. Still gives me the same message.

I'll be happy to hear ideas. 

thank you very much

[sandytechy20]

@Yoavpi

Welcome to HP forums, I see that you are getting 0xc19a0020 error on the printer.

• Is the printer connected to the wall outlet directly?

Meanwhile, follow the below steps:

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.