officejet pro 8210 - persistent print queue problem

[jimicarr]

I think you may be right and it's kind of amazing to me that someone at HP hasn't figured this out and distributed a patch that fixes the problem.  Hello?  Is anyone at HP reading your own forums??

[eurazmus]

Hi,

We have 3 of these printers and have had exactly the same problem.

The only thing we have found that works is to go through the instructions for clearing the jobs. Disconnecting the printer, totally removing all traces of the drivers (uninstall the hp driver packages, run ccleaner) and reboot.

Then plug the printer in and let windows detect it.

If you do a test page at this point you may see the driver windows picks up is totally unrelated to OfficeJet Pro 8210 (one of ours came up with a HC A3 large format driver?!?). However we were able to print consistantly well allbeit slower.

Of course sooner or later in you have an internet connection and windows updates turned on the inevitable happens and Windows gets clever and 'helps' you by installing the latest official HP driver which then causes the same problem as before.

I personally thing the issue is with the official drivers and the power saving options on the printer. It's not possible to turn the power saving off. When you remove the drivers and let Windows detect the printer, it grabs any old generic driver and this seems to work. When you use (or windows installs) the correct driver which probably knows how to handle the power saving of the printer things go wrong.

[Rwallis99]

Thank you for this reply as it falls in line with something that I've just seen as well. 

In trying to resolve this situation I once again did a reinstall of Windows 10 (10.0.14393) on an Optiplex 9020 to ensure that I had a fresh install, nothing else added or installed, just the operating system.

I allowed Windows to detect the printer, it installed and it worked normally for a day or two until a driver update broke it again, print jobs stuck in the queue.

[Rwallis99]

Couple of things that I'm going to try today:

https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/

Specifically the following sections of this article:

"Uninstall a Driver"

"Disable Automatic Download of Drivers from Windows Update"

"Prevent a Driver or Update From Being Installed from Windows Update"

So the working theory at this point is to uninstall and delete the existing drivers associated with the HP Officejet 8210, then let Windows 10 detect and install the driver that actually works THEN tell the system not to update it.

Will report back when I get a chance to try this out.

[eurazmus]

An update.

I have noticed exactly the same issue with the correct Win 7 32bit driver on a totally seperate hardware platform. This strongly indicates to me that the issue is with the driver.

The 3 printers we had put in originally were connected via a Dell powered docks to 3 laptops of the same spec but with differing OS'es.

Whilst I felt the problem was the driver as the hardware was almost identical I was a little dubious that it could be some combined issue with the hardware and the driver.

However I have just tested the printer on a Dell Precision 3500 running Win 7 32 bit. With no driver installed by me the pc detected 4 devices. One appears to be the print driver, 2 seem to be USB drivers related to the printer and a 4th appears under the 'portable device' section?.

As before the printer did then print.

However to test further I removed the device, disconnected the printer and installed the Win 7 32bit Basic driver from the HP site. After plugging the printer in (when prompted) Windows detected 4 devices again. Obviously as I had used the correct driver package these installed correctly.

Rebooted the pc, logged on as a local administrator and there was the problem again, The queue had been empty before I removed the device in the previous step but now once again the test page was back on the queue and stopping other jobs from being printed.

Other than the pc's physically being on the same site there is no other comminality to the devices other than these printers.

The official drivers (Basic, PCL 6, Full and Universal) do not work correctly for some users.

[JAK320]

I will be following this thread closely as I am having a similar issue. 

My situation is this: I just purchased the 8210 for use in my office. I have this one printer connected to two different computers - one (computer "A") via usb cable and the other (computer "B") via ethernet cable. These computers are configured similarly: both Win10, 16GB RAM, both 1TB HDD with plenty of free space on both. So far, the connection to computer "B" via ethernet cable has not had any issues with print jobs getting "stuck" in the queue. It is only when we are printing to computer "A" (the one with the USB connection) that we have the same issue as everyone else here, namely print jobs getting "stuck" in the queue.

I have uninstalled and reinstalled the print drivers on computer "A" several times, printed a test page successfully and thought everything was in order. It was when printing from other sources (Word, email, pdfs, etc.) that the queue begins collecting documents. 

This, plus reading through the other posts here, would seem to indicate a strong indication there is a problem with the USB drivers associated with this printer's installation package.

While I am waiting for responses to this post I am going to investigate the How To Geek article here previously. I'll let you all know my finding on that.

John

[eurazmus]

Hi John,

I am just in the process of completely clean installing Windows 7 32 bit to see if the printer will behave from completely clean.

I was toying with ditching the USB connection myself and will be the first thing I try if this does not work. I will also report back with how I get on.

[JAK320]

eurazmus,

Try making your connection via ethernet cable. I'm curious to see if you, also, would find that a solution. If it works for you, I'll just install another nic into the affected computer. Seems like it would be much quicker and more effective solution.

John

[ChasBow]

Ethernet is an option, but my issue is where I am working on this as well... I have hundreds of computers that will be getting this type of printer for desk use... now I have to add in an additional NIC?!?

HP needs to look at the drivers and fix the issue!

Or maybe it is time to look at other options for printing!?!

[JAK320]

Agreed! HP needs to fix this! Hard to imagine this would take them any great amount of time.....

And you're right.... ethernet wouldn't be a cost-efficient solution for you.

Forging on....