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‎08-15-2021 04:37 PM

HP Recommended

Great, I have done this and it has fixed the problem.  Thank you for your post.

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‎08-18-2021 06:13 AM

HP Recommended

Hi,

Try installing the latest firmware version (2132A) and try printing using Apple AirPrint again:

https://support.hp.com/ca-en/document/c05272446

 

Please let me know the results,

Shlomi

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-18-2021 02:34 PM

HP Recommended

I did and it did not work. Same problem.

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‎08-21-2021 12:21 AM - edited ‎08-21-2021 12:22 AM

HP Recommended

I have exactly the same problem when using AirPrint from my iphone and ipad to print Word and pdf files to my HP Pagewide Pro 577dw. The same issue is being mentioned by many people on an Apple Community blog. It could be a HP firmware problem as in AirPrint the 'to be printed' pages appear normally on the iphone and ipad screens. The question marks in boxes only appear within the printed page. Comments suggest that BOTH Apple and HP are ignoring their users. I still believe that it is a HP firmware problem which needs an upgrade to fix it. I want to make clear that these files print fine from my Dell laptop.

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‎08-23-2021 10:19 AM

HP Recommended

HOW does one connect to the printer's IP address vs using air print if one is using a Mac?

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‎08-24-2021 10:24 AM

HP Recommended

I have found the solution if you have not yet. 🙂 

 

 

https://support.hp.com/us-en/document/ish_1994828-1994872-16

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‎08-24-2021 10:25 AM

HP Recommended

https://support.hp.com/us-en/document/ish_1994828-1994872-16

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‎08-25-2021 06:40 PM - edited ‎08-25-2021 06:46 PM

HP Recommended

This problem is not solved.  The printer recently upgraded its firmware on 8/2/2021 and this printing problem suddenly started.  I changed from AirPrint to directly printing to the printer.  AirPrint was instantaneous to print.  Now the page prints correctly, HOWEVER, it now takes nearly 50 seconds to start printing a document.  This is a horrible tradeoff.  When will HP issue a bug fix for mac machines that upgraded to the latest OS?  Also, we cannot successfully print from iPhones or iPads anymore.

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‎08-26-2021 12:33 AM

HP Recommended

Has there been a fix identified - i too am having only boxes 

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‎08-26-2021 01:39 AM

HP Recommended

Considering this is a HP SUPPORT COMMUNITY site, I am surprised that HP has not commented. It would be great for those, including myself, who have purchased and rely on a HP printer to receive an acknowledgement from HP that they are investigating the matter. I have a HP Pagewide Pro 577dw and when printing from my iPad and iPhone using AirPrint often the question marks in boxes appear. I have also noticed oblong boxes infrequently appearing in print outs from my iPhone/iPad Notes folder. This latter event has occurred since the question marks started to appear. Please HP, can we get a Firmware update to correct these inconveniences?

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