paper vs envelopes

[Toes]

I have had HP computers and printers for years and I was very happy with them. Recently I had to buy a new Printer and I selected the Officejet 8015E. Everything was fine until I wanted to print an envelope. The printing came out jumbled and people all over the internet were complaining about the same problem but no solutions were posted. I spent four days with the HP virtual agent and service technicians before I got the problem solved. The Technician had to load a program called HP Smart. In order to print and envelope I had to set the envelope size in both the Printer set up and in HP Smart. Then when I went to print a letter, I had to go back and change from envelope to paper size in both the printer set up and HP Smart. Do you have any idea how many steps it takes to do this?   I would highly suggest that you change your software back to where printer set up choices are performed on the printer set up page. This is ridiculous. If I had known this was going to happen I would have purchase a printer from some other company. If the problem is not fixed I will no longer purchase HP products.  Gary Tufto 

[Hawks_Eye]

Hi @Toes 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand how tedious this process must feel, and while HP's current system involves multiple steps, here are some ideas to simplify your workflow for the OfficeJet 8015E as much as possible:

 

1. Create Permanent Custom Shortcuts:

Set up two custom printing shortcuts in HP Smart: one for envelopes and another for regular letter printing.

When you want to switch between the two, you can select the appropriate shortcut with just a click instead of reconfiguring all the settings each time.

Steps:

Open HP Smart and navigate to the print settings.

Configure envelope settings (envelope size, orientation, etc.) and save it as a shortcut (e.g., "Envelope Print").

Do the same for standard paper settings and save it (e.g., "Standard Print").

In the future, you can toggle between these saved shortcuts based on your printing needs.

 

2. Use Printer Control Panel for Size Settings:

If HP Smart isn’t mandatory for your printing, set the desired paper or envelope size using the printer's control panel before each type of printing. It might take fewer steps than toggling both in HP Smart and Printer Setup.

 

3. Automate Size Selection:

Some users find it helpful to load envelopes or letter paper into separate paper trays (if your printer supports this) and let the printer auto-detect the paper type. If this option is available, you may not need to adjust settings as often.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye