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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- pc not talking to printer

Create an account on the HP Community to personalize your profile and ask a question
08-03-2020 09:04 AM
I can not seem to print now from my PC. I ran a test and the attention says More than one access point/router has been found that matches your wireless network name. would this stop the printer. The documents I have sent are in the queue but i can not get them to print. Any other suggestions would be appreciated. It used to be fine until recently.
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Accepted Solutions
08-29-2020 12:11 PM
We shall escalate this issue to the concerned team.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
08-05-2020 11:30 AM - edited 08-05-2020 11:30 AM
Welcome to the HP Support Community.
Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.
If the issue persists, try these steps:
Let's run the HP Print and Scan Doctor:
Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93
If the issue still persists, let's do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo.
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
https://support.hp.com/in-en/drivers
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
08-05-2020 03:02 PM
Hi, thanks for this. I did use print and scan doctor. It turned out that my printer said there were 2 routers with same name and it was confused. I uninstalled and reinstalled and it's solved the print issue, however, now I tried to scan a document and it says I have to download scan software which I tried to do but when the window came up to chose the device to update it would not let me select it. Bit fed up with my printer at the moment as you can prob guess
08-28-2020 11:56 AM
You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
Use HP Print and Scan Doctor
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.
For more information, go to https://support.hp.com/us-en/topic/printscandoctor
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Assign manual IP to the printer
The steps on how to set a manual IP address can be found here.
For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.
Add a TCP/IP port
- Print a Network Configuration Report from the Printer Settings or Wireless menu.
- Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
- Select Standard TCP/IP Port, and then click New Port.
- Follow the instructions to add a new port using the information listed on the Network Configuration Report.
- Try printing.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
08-28-2020 01:39 PM
I do not have a printing problem now just a scanning problem. Yes I've checked I have downloaded the full software, yes I've uninstalled and reinstalled my device, yes I've used print and scan doctor and no it didn't solve my issue. I wanted an easy to use, no hassle printer and scanner and this was supposed to be it. My theory was get an HP device so it would be easier to talk to my HP laptop. As I say I will not buy HP again, way too complicated to do simple stuff. I give up with it. Wish I had saved my money. Sorry
08-29-2020 12:11 PM
We shall escalate this issue to the concerned team.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee