• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-29-2022 05:05 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Just went from dsl to cabled internet.  Use my printer wirelessly and print cable to desktop that does not have wifii capabilities.  Can print from phone just fine, but when I try to print from computer, document goes to print queue and then immediate error and does not print.  I turned off the computer and printer and unplugged the printer for more than 30 seconds.  nothing seems to help.  Wondering if I should uninstall and reinstall the printer again, but as I recall I had to have a Tech walk me through because I needed both wireless and cabled access.  Any suggestions?

Category:
2 REPLIES 2

‎11-29-2022 05:18 PM

HP Recommended

First you need to clarify a few things. Is your printer being connected to the non-wireless computer with a USB cable?  Secondly, are you using WIFI direct to connect the phone to the printer, or do you have a wireless network that both the phone and the printer attach to? 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎11-30-2022 09:24 AM

HP Recommended

Hi  the wireless computer is using USB.  The computer is connected to the  router and the printer is connected to the computer.  There are no ports to attach the printer to the router so I am using wifii direct.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.