print qualty

[professor01]

The print quality does not seem to change -- draft, normal, best. Printing with all print quality settings seems to look the same. Does not seem there is enough ink being used for best quality. Colors not crisp or bright. 

Suggestions?

[Jeet_singh]

Hi @professor01,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the print quality on your HP OfficeJet printer. Don't worry I'll do my best to help you with this.

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected? USB/Wireless

Have you tried to clean the cartridge contacts as well as the rollers?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Alternatively, you can go through the steps suggested in the support document for - HP Officejet 6600, 6700 Printers - Fixing Poor Print Quality Problems

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[professor01]

How is the printer connected? USB/Wireless -- wireless

Have you tried to clean the cartridge contacts as well as the rollers? -- No. How do you do that?

Are you able to make a copy from the printer? - yes

[Jeet_singh]

Hi @professor01,

As I understand you are able to make a copy from the printer and it seems to be fine, which clearly indicates the hardware part is working, however,  this could be an issue with the driver or the software.

Have you tried to print from different applications and check if that helps.

Alternatively you can try these steps here to clean the print head which will help you tackle the issue. Here are the steps:

1. Load plain white paper into the tray.

2. On the printer control panel, touch the right arrow  to display more options.

3. Touch Setup , and then touch Tools. The Tools Menu displays.

4. Touch Clean Printhead.

5. Wait while the printer completes the printhead cleaning process, and then touch OK.

    You might have to clean the printhead several times to correct the issue.

Also, here are the detailed troubleshooting steps if needed: Fixing Poor Print Quality Problems

If the issue persists, I would suggest you to do a clean install to try and fix the issue. Here are the steps:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click  http://ftp.hp.com/pub/softlib/software12/COL41871/mp-109007-3/OJ6700_1315-1.exe to install the software.

Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

[professor01]

Did everything you suggested, except the uninstall. Doing that now.

When I copy something, the color of the text or image in the copy is a pale imitation of the original. The color is there in the copy but much fainter, as if the printer is not putting enough ink on the copy page.

[professor01]

OK. I did everything as suggested. However, when doing the test copy, the colors on the copy are still much fainter than on the original. Nothing has changed.

Is there any setting to increase the amount of ink being used? Just seems there's not enough ink getting to the paper.

[Riddle_Decipher]

@professor01

It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

Change the copy quality from the settings on your printer control panel to check if that makes a difference:

You can customize copy jobs using the various settings available from the printer's

control panel, including the following:

• Number of copies

• Copy paper size

• Copy paper type

• Copy speed or quality

• Lighter/Darker settings <

• Resizing originals to fit on different paper sizes

If this doesn't make a difference and you've already performed all the steps listed here

I recommend you Contact HP to set up a repair / replacement order.

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[professor01]

I did find those options in the printer's control panel. I had forgotten they were there because they're separate in a different location from the other choices on the printer's control panel. So after adjusting, the print copies do come out darker, although the color is somewhat off from the original copy (e.g., muted mustard instead of yellow). But the print quality of the graphics did not improve. 

[Jeet_singh · Accepted solution]

Hi @professor01,

As I understand you have followed the steps suggested from the previous post and still having the issue. Don't worry as I have a few other steps which should help you resolve this issue.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.

Once done, restart the printer and then try to print and check if that helps.

If the issue persists, I would suggest the next step would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,