printer ink error

[Aho79]

Hi,

I have a problem with my HP ENVY 4524, Serial number: [edit] , Product number:F0V72B.

I use this printer very rare to print few pages per month. Today I've noticed error coming on the screen:  "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed"

Printer has genuine cartridges since purchasing. I've found similar problem on your website:

https://h30434.www3.hp.com/t5/Inkjet-Printing/quot-Remove-and-reinstall-the-indicated-ink-cartridge-...

and also on the YouTube:

https://www.youtube.com/watch?v=VSL-MRHtJbI

I've tired resolve problem by myself and did all what is on YouTube but no success. Error still appear on the screen. 

Cartridges are still good because when I put black cartridge on paper I see black ink and also when I put colour cartridge I see three colours: red, yellow & blue. 

Level on the printer screen shows nearly full. 

I do not want to buy new cartridges as they are still have inks. 

Please help me resolve my issue.

Thank you.

[sandytechy20]

@Aho79

Welcome to HP support community.

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Aho79]

Hi,

Thanks for the reply. This was the first step - reinstall drivers, what I've done before cleaning etc. Problem is still the same, so I do not think this is a hardware issue. What I can do now?

[Raj1788]

@Aho79

Welcome to the HP Community

Appreciate all your efforts!

I see that you have tried all the steps that could have resolved the issue.

However, I would personally suggest you contact our HP Support for further assistance. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

[Aho79]

There is only two way to contact HP:

- HP Virtual Agent which is useless and did not get any answer at all

- HP Support Community which I've already did

Give up now. I've spent to much time to try resolve issue. I am gonna buy a new printer but definitely not HP!

[rick-s]

@Aho79

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.