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printer locked in envelope mode and will not let me change it and I have tried every suggestion

HP Recommended
HP ENVY 4520
Microsoft Windows 10 (64-bit)

Printer is locked in #10 envelope mode and will not let me return to plain paper, have followed every suggestion in the forum and it still does not work. Sick of this

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HP Recommended

@morigane 

 

There are, as you have found, limited options.

Once everything has been tried, it is possible the printer is permanently stuck.

 

For those reading

 

This printer should respond to the following...

 

Open

User Guide

Load Paper and then Modify new paper settings

Starting on Page 8 - Chapter 2 - Get started

 

Check / Adjust / Retain the Paper at the Printer Display Panel

 

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

 

Set the Preferences - Windows

 

  1. Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

 

  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

 

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

 

NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings
  • If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save under a new name
  • Click OK to save the setup

 

AND

Example

Use the Embedded Web Server (EWS) to view and adjust your printer setup and preferences

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Click Apply to save changes

 

General Example - Exact availability varies by printer model.

EWS_9025_Preferences_Tray_and_Paper_Management_AllEWS_9025_Preferences_Tray_and_Paper_Management_All

 

 

What else?

 

If the printer is "stuck" and not actually broken, it may respond to a Reset / Restart

 Printer Turns Off Unexpectedly or Repeatedly

Step 2: Restart the printer

 

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

OR

HP ENVY 4520 All-in-One Printer series 

 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" .

 

 

Dragon-Fur

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