printer not picking up photo paper

[Tim2018]

My printer will no longer pick up photo paper (6x4) it tells me to "load paper into photo tray". This I have done several times but the error message still comes up.

I saw some reference to this fault elsewhere on the message board but no solution! Has anybody successfully resolved this issue?

[sandytechy20]

@Tim2018

Welcome to HP forums, I see that your printer is not picking up photo paper.

• Are you able to print on regular paper?
• Did you try to print on a different set of photo paper and check it that prints?

Adjust the paper settings in the print driver

1. Return to the document that you were trying to print when the issue occurred.

2. Click File, and then click Print.

3. Select your printer, and then click the Properties button.

      NOTE:

   Depending on your software application, this button might be a link, and it might be called Properties, Printer Properties, Options, Printer Setup, Printer, Preferences, or Page Setup.

4. Click the Paper/Quality or Paper tab.

5. From the Paper Size drop-down list, select the option that matches your paper size.

6. From the paper source and select photo tray.

7. Click OK to apply the settings.

8. Click OK or Print.

Make sure the photo tray is seated correctly

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Tim2018]

Regret this has not solved problem, in fact following your instructions the printer didn't even recognise it has a photo tray.

Previously, it tried to print but said words to effect 'no paper in photo tray', now despite setting the paper size to 10x15cm, it prints on A4. I notice it the right column of the print dialogue box, it only has the Full page photo option shown. 

[KrazyToad]

@Tim2018

It looks like you were interacting with @sandytechy20, but he is out for the day. I'm KrazyToad & I'm at your service. 

Please update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-envy-5640-e-all-in-one-printer-series/6583033/mo... and let me know how it goes

Thank you 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Tim2018]

Just renstalled printer driver as suggested. No impact at all, printer still does not recognise the photo tray........

[senan6806]

@Tim2018

It looks like you were interacting with @KrazyToad and @sandytechy20 but they are out for the day and I'll be taking this case over from here.

Let's try adjusting the paper settings using the printer control panel display. You may use the steps available in this video and adjust the paper settings using the printer control panel display.

Keep me posted!