printer photo tray is blocked

[painterly3]

photo tray is blocked.

[TEJ1602]

@painterly3, Welcome to HP Support Community!

Clear jammed paper from the input tray

Remove any jammed paper that is accessible from the input tray area.

1. Turn off the printer.

2. Grasp the output tray by the sides, and then pull the output tray toward you to remove it.

3. Grasp the handle on the input tray, and then pull the input tray toward you to open it.

   

4. Remove any loose sheets of paper from the input tray or any paper that blocks the photo tray.

5. Turn the printer onto its right side so that you can access its underside.

6. Check the gap where the input tray was. Grasp any jammed paper in the gap with both hands, and then pull the paper slowly but firmly toward you to remove it. Gently remove any jammed paper and bits of torn paper.

   

7. Turn the printer over to its normal position.

8. With both hands, remove the stack of paper from the input tray, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.

9. Load the paper, slide in the paper width guides to touch the paper, and then push in the input tray.

   

10. To replace the output tray, slide the output tray back onto the input tray.

Try to print.

Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

1. Turn on the printer, if it is not already on.

2. Open the ink cartridge access door.

   

3. Wait until the carriage is idle and silent before you proceed.

4. Disconnect the USB cable from the rear of the printer, if you have a cable connection to the printer.

5. Locate the paper path cover, grasp the handle, and then lift up to remove it.

   

6. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

7. Use a flashlight to inspect the rollers. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers.

   Apply a moderate amount of pressure to remove any dust or dirt buildup.

   

8. Allow the rollers to dry completely (approximately 10 minutes).

9. Replace the paper path cover, and then close the ink cartridge access door.

   

10. Grasp the output tray, and then pull toward you to remove it.

11. Pull out the input tray to its outermost position.

    

12. Remove all paper from the input tray.

13. Turn the printer onto its right side so you can access its underside. Make sure to hold the printer firmly with one hand to avoid tipping.

    

14. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

15. Use a flashlight to inspect the space where the input tray was. Press the cloth against the rollers, and then rotate them upward with your fingers.

    Apply a moderate amount of pressure to remove any dust or dirt buildup.

    

16. Allow the rollers to dry completely (approximately 10 minutes).

17. Push in the input tray, and then turn the printer over to the upright position.

18. Slide the output tray back onto the input tray.

19. Reconnect the power cord to the rear of the printer, and then turn on the printer.

20. Reconnect the USB or Ethernet cable, unless your printer is connected to a wireless network.

Try to print.

Additionally, you can troubleshooting steps from this link

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!