printer reports paper tray empty when it is full

[dmz3]

printer reports out of paper when tray is full

[Dragon-Fur]

@dmz3 

There are several reasons for this error, including the rare but not impossible fact that the tray or sensor is broken.

Known solutions here:

•  'Out of Paper' Displays, Printer Does Not Pick Up Paper

Discussion - Comments - Additional Information

Most common, the error might display the paper size / tray selection (previously) set in the printer differs than the intended paper size / tray settings in the software and / or the application submitting the job to the printer.

User Guide - Chapter 2 - Get Started - Page 18

Example

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

Set the Preferences - Windows

1. The following assumes the Full Feature Software has been installed.
2. Check / enable the printer as the “Default Printer”
3. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit

If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.

OR

Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as supported on the printer): Save As > enter a name for your custom shortcut

Click OK to save the preferences

Application Settings

After making sure the printer knows what kind / size of paper is loaded, check the settings in the application used to submit the job to the printer.

Example - HP Smart for Windows 10 - Photo Print - Main menu setup and "More Settings"

Reminder:  Not every printer supports borderless printing - those printers that include this feature might restrict borderless printing to certain Media (kinds of paper) and / or sizes of paper.

HP_Smart_W10_Start_Screen_1HP_Smart_Borderless_Print_3.5x5_1

References

HP Smart for Windows

Learn how to use HP Smart on your Windows 10 computer

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

Links to HP Smart software for Windows and Mobile devices,  includes an FAQ section

HP Printers - Using the HP Smart App (Windows 10)

Reference and Resources – Places to find help, solve problems, and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

➡️  HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7855 All-in-One Printer

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