printer says there is a problem with my account

[mpf03]

cant print because there is a problem with my account

[Max3Aj]

@mpf03, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP LaserJet MFP M139we printer is showing “There is a problem with your account” and you're unable to print, this typically relates to HP+ account verification or Instant Ink subscription issues. Here's how to resolve it:

Check HP Account Status

• Visit HP Smart and sign in with the same account used during printer setup.
• Ensure your printer is listed under My Printers.
• If not, click Add Printer and follow the prompts.

Verify HP+ Activation

• The M139we is an HP+ printer, which requires:
  • An active HP account
  • Internet connection
  • Use of original HP ink/toner
• Go to HP+ Setup Help to confirm your printer is properly activated.

Check Instant Ink Subscription

• If enrolled in HP Instant Ink, log in to Instant Ink Dashboard and check for:
  • Payment issues
  • Expired subscription
  • Printer connectivity status

Reconnect Printer to HP Smart

• Open the HP Smart app on your PC or mobile.
• Remove the printer from the app.
• Re-add it by clicking + Add Printer.
• Ensure the printer is connected to Wi-Fi and shows online.

Reset Printer (if needed)

If the issue persists:

• Turn off the printer.
• Unplug it for 60 seconds.
• Plug it back in and power it on.
• Reconnect to Wi-Fi and HP Smart.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support