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‎08-02-2016 04:12 AM

HP Recommended
Product: HP Pavilion
Operating System: Microsoft Windows 8 (64-bit)

I am connected to my Officejet Pro 8600, can see it in the list of printers, I can send documents to the print queue - but when I try to complete printing, it searches for the printer and I get the message 'Printer validation failed'.  Please help!  It works perfectly well on the other laptops in the house.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-03-2016 03:11 PM

HP Recommended

Hi @CAAJ,

 

Thank you for reaching out to the HP Support Forums! 


I see that you have installed the printer but it will still not print. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.


Please download and run the Print and Scan Doctor, it will likely diagnose and resolve the issue you are experiencing.
What were the results when you ran the Print and Scan Doctor (did it print or scan, any error messages)?

 

If the issue persists, please try the steps within this guide: 

 

I hope this information is helpful. Please respond to this post with the results. Good Luck! 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎08-02-2016 04:47 AM

HP Recommended

ah, just seen the troubleshooting guide and installed the printer, which hadn't been done!

Was this reply helpful? Yes No

‎08-02-2016 04:58 AM

HP Recommended

ah, just seen the troubleshooting guide and installed the printer, which hadn't been done!  However, it spools now, the printer is listed etc. but nothing comes out of the printer!

Was this reply helpful? Yes No

‎08-03-2016 03:11 PM

HP Recommended

Hi @CAAJ,

 

Thank you for reaching out to the HP Support Forums! 


I see that you have installed the printer but it will still not print. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.


Please download and run the Print and Scan Doctor, it will likely diagnose and resolve the issue you are experiencing.
What were the results when you ran the Print and Scan Doctor (did it print or scan, any error messages)?

 

If the issue persists, please try the steps within this guide: 

 

I hope this information is helpful. Please respond to this post with the results. Good Luck! 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎08-04-2016 07:32 AM

HP Recommended

Hi, thank you.  That did work - it wasn't until I rebooted, however, that the solution came into effect.

I will accept and close.

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