printhead error, printer will not print

[monk24]

printhead error message won't go away

[Garp_senchau]

@monk24, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[monk24]

product number-A7F64A, S/N CN59PF31H0 , I'm on my 2nd printhead(open box from eBay).  Printer sat unused for several years, bought new ink cartridges.  Performed every reset, reboot imaginable.  Hard to believe a system is so feeble. 

[Kuroi_Kenshi]

Hi @monk24,

Thanks for sharing your product details, @monk24!

Let’s try a few steps to fix the printhead error on your printer:

Step 1 – Reset the printer

With the printer powered on, disconnect the power cord from the rear of the printer.

Unplug the cord from the wall outlet.

Wait for 60 seconds.

Plug the power cord back into the wall and then into the printer.

Turn it on and check if the error clears.

Step 2 – Reseat the printhead

Open the printer’s ink access door and wait for the carriage to move to the center.

Carefully lift the printhead latch and remove the printhead (do not touch the electrical contacts).

Gently wipe the electrical contacts using a lint-free cloth slightly dampened with distilled water.

Reinsert the printhead and lock the latch.

Close the access door and restart the printer.

Step 3 – Check ink cartridges

Remove and reinsert all ink cartridges properly.

Make sure none are empty or leaking.

If the error still appears:
Please share the following so we can check warranty and service options:

Exact error message displayed on screen

Country/region of use

Case ID (if you’ve already contacted HP Support)

Once we have this info, we can escalate the case for a printhead replacement or service ticket, depending on your warranty status.
I hope this helps.

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Best regards,