printhead /tube help

[CiaoBella1]

The alignment failed, so I am replacing the printheads (it would be nice if I got a notice from other than standing in front of the printer to see the error).

Meanwhile, after taking out and replacing the existing printheads into their slots, the tubes are no longer bundled properly.

Surely there is a way to get them aligned into the black plastic piece that has two tracks for each tube (Y/B & C/M).

This is my second OJ 8500 with tube issues.  Since it is my second, I was careful to NOT KNOCK off track the tubes.  They went around the right side of the printhead "holder."  

When I turned on my printer today,  the error said to clear a jam.

That's when I noticed the tubes are no longer held in place.  It is probably just one set, but it's hard to navigate.

Can I PLEASE get a diagram or a video (or a photo)?

BTW, the last time I needed help with this printer, I was repeatedly told that what I was seeking to do was IMPOSSIBLE.

Since I knew it was not, I fixed it myself - in more time than should have been spent.

Do not tell me that it (whatever it is) cannot be done.

Thank you.

[Jeet_singh · Accepted solution]

Hi @CiaoBella1,

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[CiaoBella1]

Let's be clear here that the solution is that somebody will (and did) contact me for further information.

If that pans out, then the actual problem may be solved.

So far, kicking it up the chain and having the chain respond is just terrific!

Thank you,