printing issues with wireless, HP printer

[WilliamPeck]

<Issue resolved>

Printing issues after upgrading Verizon FIOS router. Got it working ok but today it's not working. I can print a diagnostic page but can't print from Notepad or Word. 

I can print from a MacBook Pro.

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changed printer to be static IP, it's now 192.168.1.156.

Layman's assessment - the MacBook Pro prints straight to the printer (peer to peer). My HP Desktop prints through the router.

When I open the printer properties, and then "See what's printing", the diagnostic page and the MacBook Pro both print fine, even though there's a document in error showing on the desktop. So this "see what's printing" dialogue box is only my PC's printer, not the printer itself which is visible to the network?

[Riddle_Decipher · Accepted solution]

@WilliamPeck

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the printing issues with wireless has been resolved and I'm glad, however, if you have any queries, I would appreciate if you could elaborate with images/screenshots to help you better?

That said, if the printer works fine via diagnostics page and yet doesn't work on wireless printing, it's possible the driver is corrupt and requires a reinstallation,

I recommend you try the below steps:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[WilliamPeck]

Helpful tips, thank you. I contacted Just Answers and that's what the guy did ... for a price $$$.

[Riddle_Decipher]

@WilliamPeck

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

Tip: There's usually a delay in response, on all forums communities, hence please be patience and save money 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂