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‎02-15-2021 01:10 PM

HP Recommended
Product: HP Envy 7640
Operating System: Other

Hello, I recently had an update on my Mac - macOS Big Sur, and since then, I am unable to print documents.  Only the letterhead prints, but the actual body of the document doesn't print.  I have tried uninstalling, re booting, switching off & on, but nothing seems to work.  I have even tried to print from my iPhone, but that no longer works either.  Any solutions would be very much appreciated. 

Many thanks. 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2021 11:09 AM

HP Recommended

@HelsBells1

 

Welcome to the HP Support Community.

 

Update the printer firmware: https://support.hp.com/in-en/document/c02919168

 

Let's restore the settings on the Printer: Go to the setup menu>Printer Maintenance>Restore>Restore Factory Defaults

 

Once done, connect the printer back.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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3 REPLIES 3

‎02-18-2021 11:09 AM

HP Recommended

@HelsBells1

 

Welcome to the HP Support Community.

 

Update the printer firmware: https://support.hp.com/in-en/document/c02919168

 

Let's restore the settings on the Printer: Go to the setup menu>Printer Maintenance>Restore>Restore Factory Defaults

 

Once done, connect the printer back.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎02-18-2021 02:29 PM

HP Recommended

Thanks so much, Betty0610.  Printer now up and running. 🙂

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‎02-26-2021 09:43 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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