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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-28-2025 09:59 PM - edited ‎06-28-2025 10:04 PM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer

does not print, Printer Shows error on little screen: 

Check Your Account

A problem has occurred with your HP account and you will be unable to print until the issue is resolved

 

Reply
1 REPLY 1

‎07-01-2025 03:02 AM

HP Recommended

@sandraq786, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand your HP OfficeJet Pro 8025e printer is displaying an error: "Check Your Account – A problem has occurred with your HP account and you will be unable to print until the issue is resolved." This issue is typically related to your HP+ or Instant Ink account status and can be resolved by verifying your HP account and subscription settings.

Here are the steps to resolve this issue:

Step 1: Check HP Account Status

  1. Go to the HP account dashboard:
    https://my.hp.com
  2. Sign in with the same email address used when setting up the printer.
  3. Check for:
  • Any alerts about your printer under My Products.
  • Billing issues (expired card, payment failure, etc.) if you're enrolled in Instant Ink.
  • If your printer is not listed, click "Add a Printer" and enter its claim code or serial number.

Reconnect Printer to HP Smart

  • Open the HP Smart app on your PC or mobile.
  • Make sure you're signed in with the same HP account as above.
  • If you see an account issue prompt, follow the on-screen instructions to reconnect or verify.
  • If not already connected, re-add the printer by clicking “+” > Select your printer.

Restore Web Services (if needed)

On the printer touchscreen:

  • Tap the Setup (gear icon) > Web Services.
  • Choose Remove Web Services, confirm.
  • After removal, tap Web Services again and select Enable Web Services.
  • Wait for the printer to reconnect. This will also regenerate a claim code if needed.

Update Firmware

Make sure your printer firmware is up to date:

Download from: Official HP® Support
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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