problem with printhead 0x0, i did the shut down and etc as i read, Before this it said 0xc19a0023

[Birdman1-_]

it started with error message 0xc19a0023, so i followed the sets that i found on line,  turned off power, unpluged the power cord, waited more than 60 seconds and turned back on and then i got error 0x0.

Tryed the same thing at less six times and it still says the same thing. i even tried leaving it off with the cord unpluged all night but no luck. The printer is only two years old.

[Raj1788]

@Birdman1-_

Thank you for joining the HP Support Community.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

Let's try cleaning the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. From the printer control panel, open the Setup  menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

   A test page prints.

   

4. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Use this link: https://support.hp.com/in-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1... for your reference.

If the issue persists, I would personally suggest you contact our HP phone support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

Have a great day!

[Birdman1-_]

I called the hp solution hot line and gave them all the info and what they ended up telling me was that i need to buy a new printer. They know that this model is having a problem with the printhead but they are not standing behind it. My printer is only two years old. I was told since i have been a long time consumer they would give me a real good deal on one that isn't having any problems. The price they gave me was the same prive that i could buy it at the store. I am very disappointed with HP.

On the right side of the printer you could see a pool of ink sitting inside right under where the printhead parks when no in use. They said that the ink made the connections go bad, or that it went through the wiring and that is what made the printhead go.

[Birdman1-_]

Yes i am genuine HP Ink cartridge, i am on the instant ink program ever since i got the printer.

[asmita6658]

@Birdman1-_

Hi there, thanks for replying. I have brought this issue to the attention of the concerned and they'll reach out to your through the Private Message. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Have a great day!

[Birdman1-_]

Thank you