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officejet pro 6978
macOS 11.0 Big Sur

i can't resolve "problem with the printheads".  No latch on printhead, so printhead not replaceable?  Do i throw it away and get new machine?

1 REPLY 1
HP Recommended

Hi @carlalbert16​​​​​​,

 

I'd like to help!

 

I understand you are facing printhead errors.

  

If you have already performed the steps from the document Printhead errors and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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